EYEMOO · آيمو

Shipping & Delivery Policy

Last updated: November 2026

Delivery areas and cost

We deliver to all cities in Saudi Arabia.
Delivery is free on all orders within the Kingdom.
All prices are in Saudi riyals and include VAT where applicable. The full total is shown before payment.

Preparation and delivery times

Order type	Approximate preparation time
In-stock frames, sunglasses and contact lenses	We confirm the delivery date by message when your order ships
Prescription glasses with lenses in stock at our supplier	5 to 7 working days
Prescription glasses with lab-made or imported lenses (e.g. high power, progressive, or some international brands)	15 to 20 days

For prescription glasses, preparation starts when we receive your prescription, and shipping time is added. Times are approximate and may be longer during peak seasons or for reasons beyond our control. We will tell you about any delay.

Your prescription

You can enter your power or upload a photo of your prescription when ordering, or send it to us later on WhatsApp.
We do not start making your lenses until we receive the prescription. If it does not reach us within 30 days, the order is cancelled and fully refunded.

Collect from our showroom

Choose free showroom pickup at checkout and collect your order from our showroom in Olaya, Al Khobar. We will message you when it is ready. Please bring your order number.
The showroom is not responsible for orders not collected within 60 days of being ready.

Receiving your order

Please make sure your address and mobile number are correct. If delivery fails after repeated attempts, the order is returned to us and we will contact you.
Check the parcel on delivery and tell us within 48 hours, with photos, about any damage or wrong item.

Eyemoo Company · CR No. 7054138446 · VAT No. 314749596100003 · E-Commerce Authentication No. 0000342082
8249 Feras Ibn Al Nadr St, Al Olaya, Additional No. 2051, Al Khobar 34445, Saudi Arabia
Phone & WhatsApp: 0533452000 · Email: sales@eyemoo.sa